TACTICBAGZ – Terms & Conditions

Welcome to TACTICBAGZ!
By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please take a moment to read them carefully before placing an order — your home deserves décor crafted with care and sophistication.

1. Definitions

Consumer: An individual purchasing decorative bowls, platters, or related home décor for personal, non-commercial use.
Distance Contract: A purchase agreement completed remotely through our website.
Durable Medium: A method of storing information unchanged (e.g., email).
Right of Withdrawal: You may return a purchase within 14 days of receiving your item(s), subject to the exclusions noted below (e.g., personalized or custom-made items).

2. Applicability

These Terms apply to all purchases made through the TACTICBAGZ website.
By placing an order, you acknowledge and accept these Terms.
If any part of these Terms conflicts with your local consumer laws, the version that provides greater protection to you will apply.

3. Company Information

Company Name: QUANTEK LTD.
Registration: 79319171
Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

4. Our Offer

We promise to:

  • Provide accurate product descriptions and high-quality images of our decorative bowls, platters, and home accents — including materials, finishes, and dimensions.

  • Maintain transparent pricing with all applicable taxes and shipping fees clearly stated.

  • Occasionally offer promotions or seasonal discounts, which may change without prior notice.

5. Order Process

  • A purchase contract is established when your payment is successfully processed.

  • You will receive an email confirmation after placing your order.

  • All transactions are processed through secure, encrypted payment gateways.

  • We reserve the right to cancel or refuse orders due to pricing errors, stock shortages, or suspected fraudulent activity.

6. Right of Withdrawal

  • You may cancel your order within 14 days of receiving your item(s).

  • To initiate a return, contact us via the email listed on our Contact page within this period.

  • Returned items must be unused, in original packaging, and in resalable condition with all tags or accessories included.

  • Exclusions: Customized, made-to-order, or altered items are non-returnable unless defective.

  • Refunds are processed within 14 days after we receive and inspect the returned item(s).

7. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

  • Refunds will be credited to your original payment method.

  • Items showing signs of use, alteration, or damage due to improper handling are not eligible for return unless defective.

8. Pricing

  • All prices are listed in USD.

  • Promotional prices are valid only during the advertised promotion period.

  • TACTICBAGZ reserves the right to correct pricing errors at any time.

  • International customers are responsible for any customs duties, import fees, or local taxes applicable in their region.

9. Product Quality & Warranty

  • All products are thoroughly inspected and described accurately.

  • Claims for damaged or faulty items must be submitted within 14 days of delivery.

  • Warranty does not cover:

    • Normal wear and tear

    • Damage from misuse, improper care, or exposure to water/chemicals

    • Unauthorized alterations or repairs

10. Shipping & Delivery

  • Orders are shipped to the address provided during checkout. Please ensure all details are accurate before confirming your purchase.

  • Standard delivery is within 30 days, unless otherwise stated at checkout.

  • You’ll be notified of any delays or stock-related changes.

  • If an item becomes unavailable after purchase, we may offer an alternative product or a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept all major credit/debit cards, PayPal, and other secure payment methods shown at checkout.

  • For billing concerns, please contact our support team promptly.

12. Complaints & Support

  • Any issues or concerns should be reported within 7 days of receiving your order.

  • Our customer care team aims to respond within 14 business days.

  • Valid claims may result in a refund, replacement, or repair.

13. Dispute Resolution

We aim to resolve all matters fairly and efficiently.
If necessary, unresolved issues may be referred to an independent mediator agreed upon by both parties.

14. Force Majeure

TACTICBAGZ is not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, acts of government, or technical disruptions.

15. Governing Law

These Terms are governed by the laws of Hong Kong SAR, unless local consumer protection laws in your jurisdiction grant you additional rights.

16. Changes to Terms

We may update these Terms & Conditions from time to time.
The latest version will always be posted on our website and will apply immediately upon publication.